Error and warning messages from Microsoft never include a phone number. Microsoft technical support will never ask that you pay for support in the form of cryptocurrency like Bitcoin, or gift cards.
Download software only from official Microsoft partner websites or the Microsoft Store. Use Microsoft Edge when browsing the internet. It blocks known support scam sites using Microsoft Defender SmartScreen.
Also, Microsoft Edge can stop pop-up dialog loops used by these attackers. Use Windows Security real-time antivirus protection in Windows. It's on by default and it detects and removes known support scam malware. Tip: Click here for a free, printable, sheet of tips for spotting tech scams that you can keep for reference or share with friends and family. Uninstall any applications that scammers have asked you to install.
For more info on how to uninstall applications, see Repair or remove programs in Windows. If you have given scammers access to your device, consider resetting it. To learn how, see Recovery options in Windows. Note: Performing serious recovery methods like resetting your device can be a bit time-consuming, but this may be your best option in some situations—for example, if fake error codes and messages pop up continually, all but preventing you from using your device.
Run a full scan with Windows Security to remove any malware. Learn how. Apply all security updates as soon as they are available. For more info, see Update Windows. Change your passwords. Learn how to change your Microsoft account password.
Call your credit card provider to contest the charges if you've already paid. Let them know what happened; they'll probably want to cancel and replace your affected cards to prevent the scammers from using them again. Help Microsoft stop scammers, whether they claim to be from Microsoft or not, by reporting tech support scams at:.
Microsoft Support Global Customer Service. There are several forms of tech support scams, all of which aim to trick you into believing that your computer needs to be fixed and you need to pay for technical support services. The classic cold-call scam. The scammers call you and claim to be from the tech support team of Microsoft or another company.
They offer to help solve your computer "problems". Scammers often use publicly available phone directories, so they might know your name and other personal information when they call you.
Some examples of these issues are listed in the following table. You can learn how to contact technical support here: Contact support. Technical support does not include troubleshooting third-party services or add-ins. Learn about finding answers from other customers in the Community. Examples of issue types and severity levels are shown in the following table. Initial response time is based on the severity levels described above. Severity A is available only for technical support.
For billing and subscription management support, the highest severity level is B. Assisted support options are for admins of Office subscribed organizations only. If you use Office but you're not an admin, you can still get support in the community forums, or by contacting your admin. Call support. If you encounter any problem with online request, phone support is available at 86 Equally important is the critical role that the customer's IT department plays in the support of its users.
People with administrator roles are the only ones in the customer's organization authorized to access the Admin section of the Office operated by 21Vianet portal and to communicate directly with 21Vianet about Office service requests. With Office you can designate several types of administrators who serve different functions.
This service description uses the generic title administrator to refer to all categories of administrators. For more information about the types of administrator roles, see Assign admin roles in Microsoft for business. The administrator is expected to provide initial assistance for the customer's users. However, if the administrator is unable to resolve issues with the help of self-service support resources, he or she should Contact support. To view feature availability across Office plans, see Office Service Description.
Find docs and training link page Employee quick setup article Overview of Microsoft Business Premium setup video. Skip to main content.
This browser is no longer supported. Download Microsoft Edge More info. Contents Exit focus mode. Please rate your experience Yes No. Any additional feedback? Watch: Get help or support. Important You must be an admin for a business subscription to use these support methods.
Note If you bought your subscription through a partner, you first see the contact information for that partner. Note To better protect your organization, we added a PIN-based verification step to our existing phone-based verification process. Community and self-service support options Self-service support is available for all Office operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Office community.
Pre-sales support Pre-sales support for Office operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs. We have found suspicious login attempt on your windows computer through an unknown source. When our security officers investigated, it was found out that someone from foreign I.
P Address was trying to make a prohibited connection on your network which can corrupt your windows license key. Once you call, please provide your Reference no: AZ in order for technicians to assist you better.
Our Microsoft certified technician will provide you the best resolution. You have received this mandatory email service announcement to update you about important changes to your Windows Device.
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